Competition is healthy, so they say. But what happens when your business is really thriving, and suddenly a new competitor, or ten, is offering exactly the same thing you do in a more attractive way? Stress and panic attacks are … Read More

Consumer attitudes and behaviours are changing faster than we can say “Please take this survey”. And simultaneously, digital platforms and research technologies are advancing at an equally rapid pace. Gone are the days when customer satisfaction surveys took the form … Read More